10-10-10

In January of 1996, NYC got a 3-foot delivery of luscious snow.  I love snow – the smell, the feel, the cold air, and the quiet that accompanies it. I went to work that day and sat, resentfully lamenting being inside instead of out.  It…

The Call To Action

MEMO To: The Department Head From: Rena DeLevie, Business Coach and Management Expert (aka Chief Compassion Officer) Re: Measurable Results _________________________________________________________________________ The context: I…

Email Paralysis

You know when you’re writing an email, sitting there, biting your lip, editing it repeatedly, trying to figure out how to phrase it? Get up. Walk over. Say hi. While you’re walking over, or dialing, think about what the recipients’…

The Comparer's Prison

Typos are an interesting phenomenon, especially the ones we make over and over.  I haven’t done an empirical study, but my theory is we make the same typos as a way to talk to ourselves. I make the same typo every time I type one specific…

How To Get What You Need At Work

What do you need to meet or exceed expectations? If you’re not being handed what you need, and who is, it’s your job to ask for it. Oh the intimidation of asking for what we need!  Here’s a cheat sheet: Privately, at your desk or at…

From Angry Mob to Partners. Hire a Coach.

There are two areas of job performance we need to master: the work itself and our interpersonal skills. Most performance reviews account for both areas, but they only happen once a year.  Most managers have little to no time to do the daily…

Who do you want to please at work?

Sometimes our boss asks us to do something that doesn’t feel right. I don't mean unethical, I mean maybe you think the person being counseled has potential and your boss thinks he should be fired. Or maybe you feel strongly that the added…

Horses and Water

You can lead a horse to water, but you can’t make her drink. Have you heard of a Morale Task Force? It’s a group of people from your department who are charged with introducing fun and interesting ways to bring the team together, make…

Paris and Holland

Sometimes we get on a plane to Paris and end up in Holland. You signed up for Eiffel Tower and crepes and red wine. Instead you’re looking at tulips.  Miles and miles of tulips. Do you know what I’m talking about?  You thought you were…

The Fall of the Dark Empire

Until today, you have lived under Fear-Based Management: You’ve been directed to throw people under the bus. You've been told to shame your colleagues. You've been coached to withhold information to make a show of power. You’ve…